Quotes and bookings
Planning your journey
Is a quote request a confirmed booking?
No. A quote request gives the team the information needed to check availability, select a suitable vehicle and confirm the price. Your booking is confirmed only after the final details are agreed with you.
How far ahead should I book?
As early as possible, especially for airport peaks, cruise days, school holidays and major events. Short-notice requests are welcome and will be accommodated when availability allows.
How is the price calculated?
Your quote considers the route, timing, vehicle requirement, passenger and luggage details, waiting time and any special arrangements. The confirmed price is provided before the booking proceeds.
Can I book a return journey or multiple stops?
Yes. Choose a return journey in the quote form, or list additional stops in the notes. Hourly arrangements can also be discussed for meetings, appointments or touring.
Airport and cruise travel
Arrivals, departures and delays
What happens if my flight is delayed?
Include the airline and flight number in your request. Flight progress can then be monitored and pickup timing adjusted where possible. The team will contact you if a material change affects the arrangement.
Where will I meet my chauffeur at the airport?
The confirmed booking will include clear meeting instructions for your terminal and service type. If a meet-and-greet arrangement applies, those details will be confirmed before travel.
Do you provide cruise terminal transfers?
Yes. Transfers can be arranged to and from Sydney cruise terminals, with passenger numbers and luggage checked carefully when selecting the vehicle.
Passengers and vehicles
Comfort, capacity and special requirements
Can you provide child seats?
Yes, when requested in advance. Add the number and age group of each child to the quote form so suitable restraints can be planned.
How much luggage can the EQB carry?
Capacity depends on the number of passengers and how the seats are configured. List every suitcase, carry-on, pram and oversized item in your request so suitability can be confirmed rather than guessed.
Can you carry more passengers or oversized luggage?
Yes. When the flagship EQB is not the right fit, a larger vehicle may be coordinated through an accredited partner. The proposed arrangement will be confirmed with you.
Can I request the electric Mercedes EQB?
Yes. Mention the EQB in your request. It remains subject to availability and suitability for the passengers and luggage travelling.
Changes and support
When plans move
What is the cancellation policy?
The cancellation terms that apply to your journey will be provided with the quote or booking confirmation. Contact the team as soon as your plans change, as notice and committed third-party costs can affect any cancellation charge.
How do I change a confirmed journey?
Reply through the contact details in your confirmation. Changes to timing, route, passengers or luggage remain subject to availability and may alter the price or vehicle required.
Can I speak with someone before requesting a quote?
Yes. Use the contact form with your question and preferred contact details. For a specific journey, the quote form is the fastest way to provide all the information needed.
Talk to ATC
Your journey starts with a conversation.
For a tailored journey, corporate arrangement or general question, send the team a message.